Handshakes & Hashtags: Customer Service for Each Generation
Excellent customer service will always be a critical competitive advantage for vacation rental property managers who are under intense pressure to proactively meet the needs of their guests. Of course, travelers of different ages have different values and expectations of what exactly that means.
If you know what each generation expects from their vacation experience, you can give your guests customer service that feels personalized, makes them want to stay at your property again, and gives you more five-star reviews.
Download our white paper to learn:
- how Millennials, Generation X, and Baby Boomers travel differently,
- what it takes to earn the loyalty and trust of each generation,
- ways to proactively serve your guests, and
- the best way to address concerns or complaints from each generation.